Privacy Policy
How we collect, use, and protect your personal data when you use Riel Property’s website and services.
Last updated: 8 January 2026
🏢 Who We Are
Riel Property is an independent property marketing and information service focused on Cambodian real estate. We connect foreign investors with off-plan and resale property opportunities in Cambodia.
When we refer to “we”, “us”, or “our” in this policy, we mean Riel Property. When we refer to “you” or “your”, we mean anyone who visits our website or uses our services.
📄 Data We Collect
We collect different types of information depending on how you interact with us:
Information you provide directly
- Contact details: name, email address, phone number, country of residence
- Enquiry details: budget range, preferred areas, property type preferences, investment timeline
- Communication records: emails, messages, and call notes from conversations with our team
Information collected automatically
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, time spent on site, referral source
- IP address: used for approximate location and security purposes
- Cookies: small files stored on your device (see Cookies section below)
Note: We do not collect sensitive personal data such as health information, religious beliefs, or biometric data.
🔄 How We Use Your Data
We use your personal data for the following purposes:
Responding to enquiries
To answer your questions and provide property information, shortlists, and guidance relevant to your stated preferences.
Matching you with properties
To identify and recommend properties that align with your budget, location preferences, and investment goals.
Communication
To send updates about properties you have enquired about, market information, and (with consent) marketing communications.
Website improvement
To analyse how visitors use our site and improve content, navigation, and user experience.
Legal and security
To comply with legal obligations, prevent fraud, and protect the security of our website and services.
Record keeping
To maintain records of enquiries and communications for service quality and dispute resolution.
⚖️ Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to respond to your enquiry and provide the services you have requested.
- Legitimate interests: Processing necessary for our legitimate business interests (such as improving our services and website), provided these do not override your rights.
- Consent: Where you have given clear consent for us to process your data for a specific purpose (such as marketing emails). You can withdraw consent at any time.
- Legal obligation: Processing necessary to comply with legal requirements.
🗂️ Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: Retained for up to 3 years after your last interaction with us, unless you request deletion sooner.
- Marketing contacts: Retained until you unsubscribe or request removal.
- Website analytics: Aggregated data retained indefinitely; identifiable data typically retained for up to 26 months.
- Legal records: Retained as required by applicable law.
✅ Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your data in certain circumstances.
Restriction
Request that we limit how we use your data.
Portability
Request a copy of your data in a portable format.
Objection
Object to processing based on legitimate interests or for marketing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
🌏 International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including Cambodia and the United Kingdom. These countries may have different data protection laws.
Where we transfer data internationally, we take appropriate steps to ensure your data remains protected, including using standard contractual clauses where applicable.
🔒 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website
- Secure storage with access controls
- Regular security reviews
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
🔗 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.
📝 Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
📬 Contact Us
If you have questions about this privacy policy or how we handle your personal data, please contact us:
Email: [email protected]
Website: www.rielproperty.com
If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction. If you are in the UK or EEA, you can contact your local supervisory authority.